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Post feature Report RSS Common Incognito Startup Problems and Solutions

We have noticed in our bug reporting tool and crash logger that some users that upgraded from 1.x to the latest 3.x versions of Incognito Episodes as having some problems. Here are some common problems that we saw coming up and solutions to fix them.

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If your problem is not on this list then please contact us at support@magrathean.ca or just use the bug reporting tool or if the game crashes please send the crash report to us for debugging. :)


Problem: Game freezes at 98% of startup.
Exception: Config: materialScheme (Requested value 'Default' was not found.)
Cause: Upgraded from 1.x - 3.x of game. Old config file has invalid quality setting from old version of NeoAxis engine.
Solution1: Alt-Tab and select hidden message box behind Incognito splash screen, press Escape and engine will continue loading normally. You will not get this error on next run.
Solution2: Delete '\UserSettings' directory in games installed path, these files will be re-created on next run.


Problem: Game crashes on startup.
Exception: System.UnauthorizedAccessException: Access to the path '\UserSettings\Logs\Game.log' is denied.
Cause: Wrong Permissions on files (Vista/Win7 UAC Issue Only).
Solution: Delete '\UserSettings' directory in games installed path, these files will be re-created on next run.


Problem: Game crashes on startup.
Exception: Community.CsharpSqlite.SQLiteClient.SqliteSyntaxException: table `avatar` already exists
Cause: Game not running as admin (Vista/Win7 UAC Issue Only).
Solution: Use Incognito.exe to launch game with proper permissions, or flag Game.exe executable properties to always run as administrator.


Problem: Game crashes on startup.
Exception: Community.CsharpSqlite.SQLiteClient.SqliteSyntaxException: file is encrypted or is not a database
Cause: Upgraded from 1.x - 3.x of game. This old version used System.Data.SQLite which was architecture and platform specific and auth.dll generated is not compatible.
Solution: Delete '\Data\EP#\auth.dll' where EP# is each episode of Incognito you have activated. You will be re-prompted for serial information on next run.

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